Evolvate Pro FAQ.

1. What types of bikes do you offer? We offer a wide range of bikes including e-bikes, mountain bikes, road bikes, hybrid bikes, city bikes, and kids' bikes.
2. What is the difference between an e-bike and a regular bicycle? An e-bike, or electric bike, is equipped with a motor and battery system that provides assistance while pedaling, whereas a regular bicycle relies solely on human power.
3. What are the advantages of an e-bike? E-bikes offer benefits such as easier climbing of hills, assistance for longer distances, reduced effort for commuting, and the ability to carry heavier loads with less strain.
4. How do I choose the right size bike? We provide sizing charts for each bike model to help you pick the correct size based on your height and inseam length. Additionally, our customer service team is available to assist you in selecting the right size.
5. Do you offer assembly services? Unfortunately, we don’t offer assembly services. Alternatively, our bikes come with detailed assembly instructions, and most customers find them easy to assemble at home.
6. What maintenance is required for e-bikes? E-bikes require regular maintenance like traditional bicycles, such as keeping the chain lubricated, checking tire pressure, and ensuring the battery is charged. We also recommend periodic inspections by a qualified bike mechanic.
7. What is the range of your e-bikes? The range of an e-bike depends on factors such as the battery capacity, level of assistance used, terrain, and rider's weight. Our e-bike listings provide estimated ranges based on typical riding conditions.
8. Do you offer financing options? Yes, we offer financing options through third-party providers. Please check our website or contact our customer service team for more information.
9. What is your return policy? We offer a 14-day return policy. Please review our full return policy on our website for details and any exceptions.
10. Are your bikes covered by a warranty? Yes, our bikes come with a manufacturer's warranty against defects in materials and workmanship. Warranty periods vary by brand and model, so please refer to the specific product listing for details.
11. Do you offer international shipping? Now, we only offer shipping within The United States excluding Alaska and Hawaii. However, we are exploring options for international shipping in the future.
12. Can I test ride a bike before purchasing? Unfortunately, we do not offer test rides as we are an online retail store. However, we strive to provide comprehensive product descriptions, sizing charts, and customer reviews to help you make an informed decision.

13. Categories by Activity Type?

    Commuting E-Bikes

    • Designed for daily city commuting with a focus on comfort and efficiency.

    Mountain E-Bikes

    • Built for off-road adventures with robust frames and powerful motors for tackling rugged terrains.

    Fat Tire E-Bikes

    • Ideal for riding on diverse surfaces including sand, snow, and gravel, providing excellent stability and traction.

    Kids E-Bikes

    • Lightweight and easy-to-control e-bikes designed for young riders, offering safety and durability.

    Electric Dirt Bikes

    • Designed for trail riding and off-road excitement, featuring strong motors and advanced suspension systems.

    Hybrid E-Bikes

    • Versatile bikes that combine features of road and mountain bikes, suitable for various terrains and riding styles.

    Heavy-Duty E-Bikes

    • Powerful electric motorcycles and mopeds built for both urban and highway use, providing high performance and reliability.

    For more details, visit Evolvate Pro

Feel free to reach out to our customer service team if you have any further questions or need assistance!